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Refund and Return Policy

Our refund and returns policy lasts 2 days. If 2 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, it will be credited automatically to the original method of payment within 7 working days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next, contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

    Sale items

    Only regular-priced items may be refunded. Sale items cannot be refunded.

     

    Exchanges

    We only replace items if they are damaged. If you need to exchange it for the same item, you can apply through our chatbot assistance under the complaint section.

    Shipping returns

    To return your product, you can apply through our chatbot assistance under the complaint section.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    Need help?

    Contact us at support@edanafarms.com for any queries.

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